Shipping policy

Introduction
At LunéBare, we are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below for important information regarding order processing, delivery timelines, and shipping procedures.

Order Processing Time
All orders are processed within 1–2 business days (Monday through Friday).
Orders placed after 3:00 PM PST, on weekends, or on public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping & Delivery
Express Shipping (Free)

  • United States: 8–12 business days
  • International: 8–12 business days

Delivery times are estimates and may vary due to carrier operations, customs clearance, weather conditions, peak seasons, or other circumstances beyond our control.

Shipping Rates
We offer free shipping on all orders worldwide. No minimum purchase is required.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
If your tracking information shows no movement or updates for more than 7 business days after shipment, please contact us at hello@lunebare.com and our support team will assist you promptly.

Multiple Shipments
To ensure the fastest possible delivery, some orders may be shipped in separate packages. If this occurs, you will receive tracking information for each shipment.

Undelivered Orders
If your order has not been delivered within the following timeframes from the shipping date, you will be eligible for either a replacement shipment or a full refund:

  • United States: 35 days
  • International: 45 days

Our support team will work with you to determine the most suitable resolution.

Lost or Damaged Packages
If your package is lost, damaged, or arrives in unsatisfactory condition, please contact us at hello@lunebare.com within 10 days of the delivery date.
To help us investigate and resolve the issue quickly, please provide clear photo or video evidence of the package and its contents.

Incorrect Shipping Address
Please ensure that your shipping address is entered correctly at checkout.
If you notice an error in your shipping address, please contact us within 12 hours of placing your order.
Once an order has been processed or shipped, we may not be able to modify the shipping address. LunéBare is not responsible for packages delivered to an incorrect address provided by the customer.

International Shipping
LunéBare ships to the United States and selected international destinations worldwide.
International customers may be responsible for any customs duties, import taxes, or fees imposed by their local government. These charges are not included in the purchase price and are the responsibility of the customer.

Delays Beyond Our Control
During peak seasons, holidays, severe weather events, customs inspections, carrier disruptions, or other force majeure circumstances, shipping and delivery times may be extended.
If significant delays occur, we will make every effort to keep you informed and provide updates regarding your order status.

Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: hello@lunebare.com
Our support team will be happy to assist you.