Refund policy

Our Return Policy
We have a 30-day return policy. If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to request a return or refund.

Eligibility
To be eligible for a return, your item must be:

  • In the same condition as received — unused and in its original packaging
  • Accompanied by proof of purchase (order confirmation or receipt)

How to Request a Return
To initiate a return, please contact us at hello@lunebare.com with your order number and reason for return. Do not send items back without contacting us first — unsolicited returns will not be accepted.
Our support team will review your request and provide instructions within 1–2 business days.

Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us at hello@lunebare.com within 10 days of the delivery date with clear photo or video evidence.
We will arrange a replacement shipment or full refund at no additional cost to you.

Non-Returnable Items
The following items are not eligible for return:

  • Personal care and hygiene products that have been opened or used
  • Sale items and gift cards
  • Items not in their original condition

Exchanges
We do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order once your return is approved.

Refunds
Once your return request is approved, you will be refunded to your original payment method within 10 business days. Please note that your bank or card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at hello@lunebare.com.

European Union — 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Items must be unused, in original packaging, and accompanied by proof of purchase.

Contact Us
For any questions regarding returns or refunds, please contact us:
Email: hello@lunebare.com
Our support team is happy to assist you.